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LEXCEL Workshops

A series of 6 workshops and individual support to:

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General Quality Mark (GQM)

The GQM can be applied to any legal service operating at the Generalist level, including those receiving funding from sources such as charities, local authorities, or other public funding. A General Help service is defined as one that is able to provide basic initial legal advice in most areas of law; a General Help with Casework service is also able to provide clients with ongoing help with their problem, for example corresponding with third parties on the client’s behalf. The GQM is primarily an organisational standard, designed to ensure legal advice organisations are well run and provide good client care. The GQM gives assurance regarding quality of advice by means of several proxies which, whilst not direct measures of quality are fundamental to reliable delivery of a quality service. Key requirements include training, supervision and file review.

The GQM also recognises organisations that provide telephone advice or a combination of general advice with casework and telephone advice.

Solutions has been involved with many organisation who have been pursuing the GQM standard. If you are interested in finding out more about the GQM or looking for support to improve the quality of client care your organisation provides, contact us we’ll be happy to help.